The agent responded “Yes, we are the licensed reseller of the Microsoft” I then had a chat session with Amazon and asked the agent if Amazon is a licensed reseller of Microsoft products. That wasn’t quite the answer I was looking for, so I asked “If my PC dies and I buy a new one, can I transfer this digital perpetual license to a new PC?” The agent responded “Yes, you can.” You can use this license on single device at a time.” The agent responded “Office 2021 Home and Business is a digital perpetual license which means it's a one time purchase. I told the agent there was general confusion about whether the software could be transferred to a new PC. I had a chat session with Microsoft first and pointed them to this page. I had concerns about whether this was a legitimate license, whether Amazon is authorized to sell Microsoft products, and whether One-Time-Install software can be transferred to a new PC. After installation, the software is working fine. After receiving assurances from a computer-related retailer that this software should work on a Mac, I purchased the same Microsoft Office software from them and their download link worked fine - it correctly downloaded an installer file that easily installed a Mac OS compatible version of Microsoft Office. UPDATE: It turns out the problem must be with the Amazon / Microsoft download link.
I don't know whether the problem is with the software itself or with the Microsoft downloads website, but don't assume you will receive Microsoft Office 2021 that will work on your Mac computer. Given the clear statement that the product will work on either PC or Mac I was very surprised to receive a product that clearly would not work on a Mac. I called Amazon customer Service who immediately refunded my money for the purchase and suggested I reach out to Microsoft directly to buy a version that would work on my MacBook Pro laptop.
exe installation file (appropriate for Windows, but incompatible with Mac OS) that could not be opened to installed on my MacBook Pro. I assumed it would either be an installation file with both options or would auto-detect what OS I was using. When I downloaded the purchased software the Microsoft download website never asked whether I wanted a PC / Windows version or Mac OS version. Although the product description states this is Microsoft Office 2021 for PC or Mac, it won't work on a Mac using Mac OS (vs.
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